A decision by a social media platform that affects you, such as the removal of a post, suspension of your account, or a decision not to remove reported content.
Key details, such as the platform’s notification of that decision, a specific case ID (if available), any relevant information and context to fully understand the case.
Scenario 1: Action Taken Against You If the platform has taken action against you, such as removing a post, we will evaluate whether this decision was legally justified.
Scenario 2: No Action Taken After a Report If you reported content and the platform informed you that it will leave the content on the platform, we will examine whether the platform was obligated to act.
Step 1: Submit Your Case
Your case can be submitted easily and securely via our online form. Please provide the following:
Once your case is submitted, you will receive a confirmation. We organize the information and prepare it for review in compliance with our Privacy Policies and the GDPR.
Step 2: Preliminary Review by Qualified Lawyers
Our preliminary review combines technology with legal expertise:
Technical Assistance: Our systems structure your input and ensure all necessary data is available. Missing information will be requested.
Human Oversight: Every case is reviewed by a qualified lawyer who assesses the relevance of the information and jurisdiction according to our procedural rules. At this stage, we also determine whether we have jurisdiction over your case.
Jurisdiction Check: For example, we verify whether the case involves an issue in Europe. More details about our jurisdiction can be found here:
Step 3: Case Review
After completing the preliminary review, we initiate the procedure with the involved social media platform. We request the necessary data for the decision and ask for a statement.
If the platform provides a substantive response regarding the procedure, we will forward the corresponding reply to you. Thus, we ensure that both parties are granted the right to be heard. The deadline is 7 days in each case and can be extended by up to 14 days.
Step 4: Case Examination
At the end of our review, you will receive a detailed, legally reasoned decision:
For actions taken: We make decisions on complaints from individuals whose content has been removed or moderated by social media platforms.
For decision to leave reported content on the platform: We evaluate whether the platform was obliged to act.
Although the decision is not binding, platforms are required to cooperate and thoroughly assess whether there is any valid reason not to implement it. Because the decisions of User Rights are well reasoned, platforms are likely to implement them.
Step 5: Decision
At the conclusion of our review, you will receive a detailed, legally justified decision:
For Actions: We decide on complaints from individuals whose social media posts have been deleted or moderated.
For Inaction: We assess whether the platform should have taken action.
The decision is not binding. However, platforms are required to cooperate with us and thoroughly evaluate whether there are grounds for not implementing the decision.
