User Rights was certified on August 12, 2024, by the Federal Network Agency under Article 21 of the Digital Services Act (DSA).

What this means for you:
Our procedure has been legally reviewed and meets statutory requirements. As a user, individual, organization, or whistleblower, you can trust that your concern will be examined in a structured and legally grounded process thanks to this certification. The DSA was created to strengthen your rights in the digital space and to ensure that platform decisions are subject to independent oversight.

Our certification by the Federal Network Agency ensures that we operate under strict rules, report regularly, and make impartial decisions about the legality of measures. Platforms are legally obligated to collaborate with us and evaluate the implementation of our decisions.

 

Our mission is to legally evaluate your case and provide a comprehensive decision. We assess whether actions, such as the removal of a post or failure to act on a report, were legally justified. This includes the application of both German and European law, taking into account freedom of expression and other fundamental rights.

How we work:
Once you submit your case, our team of experienced legal professionals begins the review. We request statements and examine the information provided by both you and the platform.

After completing the review, you will receive a clear, detailed, and legally sound decision. This decision helps you plan your next steps, whether pursuing legal action or filing a complaint with the appropriate regulatory authority. While our decisions are not binding, they provide a thorough assessment of your rights and options. Platforms are required to review whether there are valid reasons against implementing our decision as part of their obligation to cooperate.

 

Through our cost and procedural regulations, we ensure that our service is independent and fair for both parties. You don’t need to worry about hidden costs or financial risks. The European legislator has designed the dispute resolution process to provide you with access to a legal evaluation at no cost to you.

Our process is designed to make accessing a legal evaluation as easy as possible.

With just a few clicks, you can submit your case through our user-friendly online form—free of charge and without bureaucratic hurdles. Once we receive your application, we handle the rest. No legal expertise is required on your part, as our team of experts ensures your case is carefully reviewed.

We handle all communication with the platform and ensure that you receive a legally justified decision at the end.

Our mediators work independently, impartially, and with the utmost care.

All of our decision-makers have a legal education and extensive expertise in German and European law. They make their decisions free from external influences and without connections to the online platforms, complainants, or other involved organizations.

Our evaluation of content moderation includes alleged violations of national law as well as breaches of the terms of service of the respective social media platform. We are certified for large parts of German criminal law, including (alleged) violations that threaten the democratic rule of law, crimes against public order, and various defamation offenses. Since terms of service violations are decided within a European legal framework, our certification regarding terms of service applies across Europe.

We guarantee a fair and transparent process that prioritizes your rights.